shutterstock_69901633Even the medical field is catching on.  2013 will bring amazing new innovations at private practices and hospitals designed to minimize wait times and provide additional convenience for patients.  They’re smart; they recognize change is an important part of creating a memorable customer experience.

A significant cultural shift is transforming the service landscape – consumers’ need for instant communication is growing daily.  Complete customer satisfaction now means, “I want the best solution at a reasonable price from people who care about me.  I want the finest service AND I want it now.”

What can you do to keep up with these new expectations?  Here are a few tips:

  • Answer your phone quickly, with a smile and ready to be of service.
  • Return voicemails, the same day they’re received.
  • Reply to emails and web contact submissions, the same day they’re received.
  • Monitor your social media; respond to requests the same day.
  • Be on time, every time.
  • Make it easy to quickly access your products or services.
  • Lastly, and most importantly, develop new systems to make it more convenient for your customers to do business with you.

For most people, time is money.

Show them you value their time.  Now.